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Bank Bound Carp Socials

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🏆 MULTI SOCIAL SAVING: Book any 3 different Socials & get £50 OFF your final balance!
Sign up and get £10 off your first social!

Bank Bound — Privacy Policy

We respect your privacy. Simple as that. We’ll only collect what we need to run Bank Bound properly, and we won’t do anything daft with your data. This page explains what we collect, why we collect it, and what we do with it — no waffle.

1. Who We Are

Bank Bound organises UK carp fishing socials, exclusive venue bookings, and supplies official bankside merchandise via bankboundsocials.co.uk.

2. What Information We Collect

We only collect the essentials needed to manage your event bookings and dispatch store orders, including:

  1. Your name.
  2. Email address.
  3. Phone number.
  4. Billing address and physical delivery/shipping address (for merchandise orders).
  5. Order and booking records (socials booked, swim allocations, payment installment records, and product purchase history).
  6. Messages, support notes, or enquiries you send us.

We do not knowingly collect data from anyone under 16, and we do not store your debit or credit card numbers on our servers.

3. How We Collect Your Information

We collect information when you:

  • Book onto a Bank Bound Social or pay a deposit on bankboundsocials.co.uk.
  • Purchase merchandise or apparel through our online shop.
  • Create or log into your account via the Member Portal.
  • Fill in a contact form, enquiry field, or sign up for event notifications.
  • Email, message, or contact us directly.
  • Browse our website (standard cookies to keep your shopping basket active and basic analytics to keep things running smoothly).

4. What We Use Your Information For

Your data is used strictly to:

  1. Process, package, and deliver your merchandise orders and provide parcel tracking updates.
  2. Manage lake bookings, swim allocations, and run socials smoothly on the bank.
  3. Contact you regarding your order or booking (including automated balance payment reminders).
  4. Answer your customer service questions and handle sizing exchanges or returns.
  5. Send community announcements or product drops you have explicitly opted into.
  6. Maintain site security, prevent fraud, and verify transactions.

We will never sell your data. Ever.

5. Lawful Basis for Processing

Under UK GDPR, we process your data under the following legal bases:

  • Contractual Need: Necessary to fulfill a social booking or deliver merchandise you have ordered.
  • Legitimate Interest: Necessary to manage events safely and operate our online store efficiently.
  • Consent: Where you have voluntarily opted in (e.g., newsletter subscriptions).
  • Legal Obligation: Maintaining standard UK business accounting, tax, and VAT records.

6. Who We Share Your Data With

We only share details when strictly necessary to operate our store and events, and exclusively with vetted service providers:

  1. Delivery & Courier Partners: Postal carriers (e.g., Royal Mail) receiving your name and shipping address solely to deliver and track your parcels.
  2. Payment Processors: Encrypted payment gateways (e.g., Stripe, PayPal, WooCommerce Payments) to process transactions securely.
  3. Email & Automation Services: Transactional systems (e.g., ShopMagic) delivering booking receipts, order confirmations, and balance reminders.
  4. Fishery & Venue Management: Angler names shared with host waters purely for gate list security and lake admission.
  5. Hosting Infrastructure: Secure web servers keeping bankboundsocials.co.uk protected and operational.

7. How We Keep Your Data Safe

We implement robust technical and organizational security measures to protect your personal details. All checkout sessions and account logins use SSL encryption. Access to customer records is strictly limited to authorized administrators managing bookings and orders.

8. How Long We Keep Your Data

  • Order & Booking Records: Retained for up to 6 years in accordance with standard UK tax and HMRC requirements.
  • General Enquiries: Retained for up to 12 months.
  • Marketing Subscriptions: Retained until you click unsubscribe or ask to be removed.

9. Your Rights

Under UK data protection law, you have the right to:

  • Request a copy of the personal data we hold about you.
  • Request corrections to any incomplete or inaccurate data.
  • Request erasure of your data (where legal retention obligations do not apply).
  • Object to or restrict the processing of your data.
  • Withdraw marketing consent at any time.

You also hold the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), though we welcome the opportunity to resolve any queries directly first.

10. Cookies

We use essential cookies to maintain shopping basket contents during your session and keep your account logged in. We may also use basic, non-intrusive analytics cookies to monitor site performance. You can disable non-essential cookies via your browser settings at any time.

11. Third-Party Links

Our website may contain links to external sites (such as venue fisheries or social networks). We do not control and are not responsible for the privacy practices of external platforms.

12. Contact & Updates

Any updates to this policy will be reflected immediately on this page. For questions or data requests, contact us at:

  • Email: Barry@bankboundsocials.co.uk
  • Website: bankboundsocials.co.uk